Posts filed under 'Customer Service Training'

A Commitment to Excellence

There’s lots of courses and workshops about how to be a leader, a team player, how to give great customer service and how to be amazing–so it should be easy right? Yet, there are conflicts all around with people not seeing ‘eye to eye’, and taking things personally.

Let’s just for the next few days have a commitment to excellence just for ourselves. No one else. Just you and me doing great because we can. Because we want to be the best we can be. Let’s not worry about what other’s are doing or not doing. Lets just be great. Rock N Roll Val & Jeff

Add comment February 26th, 2010

Creating or Destroying

I was recently at a drumming session listening to a Native American telling stories and drumming. He said, “You are either creating something or destroying something. So whatever you are doing, always ask yourself, ‘am I creating or destroying?’”

It’s simple, I know, and it makes sense. In relationships and situations throughout life we find ourselves either adding to an event in a positive way, or destroying it in some way. And we always know which one we are doing by the way we feel. If we feel bad, we’re usually in a destroying mode, and if we feel good, we’re usually in a creative mode. So for today, lets be creative, Rock N Roll Val & Jeff

Add comment February 24th, 2010

Persistence

There’s nothing better than persistence. It just keeps going and going, building energy and creating something to happen. If you’re in sales, it’s really important; and if you’re in any other kind of business it’s really important too. 

Persistence is what keeps people going when the going gets tough. It keeps sales people picking up the phone and making the call. It keeps people coming into work and being the best that they can be. Just for today, no matter what you are doing, be persistent. Keep on going. Keep doing the right thing and amazing things will happen. Rock N Roll Jeff & Val 

 

Add comment February 19th, 2010

Having a Great Day No Matter What

It’s easy to have a great day when things are going great. It’s when things are not going so well that it becomes a challenge. And when you take up the challenge and choose to have a great day anyway…that’s when you push through and wonderful things happen.

It’s a way of building up your power. You become a warrior of your own life, your own business and your own personal life. It’s about you choosing to be powerful and in control of the situation or the event.

So, next time you feel down, take a big breath and remember you have a choice. And that choice is to allow the powerful you to come forward and be the leader. You are in charge of your life. You are the leader of your situation, and you are the one who decides how you lead your life. So have a great day, no matter what. Rock N Roll Jeff & Val

Add comment February 18th, 2010

Valentines Day

What do you think of valentines day? Have you sent cards? Bought a present? Hoping to get a present? Where are you on the scale of opening your heart to other people? I know it’s not really a business thing to discuss, and it’s important that we keep open to …. dare I say it in a business blog … love!

I’m not talking about the romantic love, unless you work with your spouse like I do. I’m talking about loving your customers, your colleagues, your boss. Loving your job. That’s what valentines day should be about. Loving your life, your job, what you do for a living.

When you enjoy what you do and are enthusiastic about it….everything is great. Even when things go wrong, which they do…you will not feel too bad about it…you will love your life. Rock N Roll Jeff & Val


Add comment February 12th, 2010

Same Trail, Same Result

Every night, a racoon walks past our window and pauses to look in; we look at it, and it looks at us then it goes on its way. We live in a wooded area beside a lake, so it’s full of animals and birds making their homes and nests around us. It’s not surprising that a racoon lives beside an oak tree in our yard.

When it’s snowing we can see where the racoon goes. And the amazing thing is that it’s always the same. Like a deer trail, only smaller. It walks to the end of our house and turns right and crosses the lawn until it reaches the garden shed, where it walks over the little porch and down the other side to continue on towards the lake side. It does this every night, exactly the same path.

It doesn’t go in a straight line; it curves for no apparant reason adding a few feet to the path, so it’s not exactly the most economically thought out path. Then I realize that I do the exact same. Every morning I get up and do the same stuff. Shower, breakfast, work. I even have the same thoughts. And so it’s time to shake it up….maybe you want to also.

Physically, go to work via a different route. Speak to different people. Sit with a different group of people for lunch. Have different thoughts about people. The one that you don’t usually have good thoughts about….think good thoughts. If you usually talk a lot, talk less. If you usually don’t talk a lot, talk more. Shake it up and take a different path and you will find different results. Rock N Roll Val

Add comment February 4th, 2010

You Are Where You Are

At the beginning of this year I set some new goals, which many of us do. Then I realized that I was not always living as if my goals were already achieved. It was as if I would not be happy, safe or secure until the goals had been met. This is not the best way to live a good life.

I believe the best way to live a good life, is to know where you want to go and then really enjoy the journey.

Have fun, no matter whether your goals have been met or not. Live your life as if you are where you want to be…because guess what? You are where you are. And you will always be in this same place no matter whether you have met your goals or not.

If you are unhappy with your life, reaching your goal will not suddenly and magically make you happy. Maybe you have already noticed this. You want to get a good education, get married, have children, have so much in the bank account….and if all these achievements have made you happy then that is wonderful.

Many of us do not find happiness however when we reach our goals. We set the goal and wait until we get it….forgetting that the journey to the goal  is the life. Where you are right now is your life. Life it with fun and vigour. Do your best every day. Do everything that needs to be done today and be happy that you have done it. Don’t overwork yourself or do more than you need to do today. Tomorrow will be ready for tomorrow’s work. Today be where you are and have fun. Rock N Roll Jeff


Add comment January 28th, 2010

Inspired Living

I’m looking out at a frozen lake covered with snow. It’s icy and cold outside and yet there are these squirrels leaping from branch to branch high above my office. I’m reminded that no matter what is going on, things are always happening. No matter how cold the weather, people are out on the roads clearing the snow and scattering salt. No matter how cold it is, people are collecting garbage and doing their job. And that’s what life is about–doing what is necessary to keep going; to do our job and to do it to the best of our ability.

It’s not about working too hard, or overworking or working at a job that we don’t like. It’s about taking the right action and being great about it. It’s about going with the flow and travelling downstream instead of battling upstream against the flow of your life. If you work with other people, be great with them. If you work in isolation, reward yourself at the end of each day. The reward could be as simple as reading a good book, watching a great TV program, or catching up with people.

The idea of this life is to have a happy life. Do what you need to do and enjoy what you do. When you have to do something that you don’t like to do; do it and do it well, then concentrate on the things that you are good at. I wish you all the very best in this good life. Rock N Roll Jeff


Add comment January 21st, 2010

Taking Action

How many times have I sat and thought about great ideas? Sat and thought about the way life should be led. Sat and thought about my family and friends and what I should be doing with them? How many times have I sat and thought about my business?

Sitting and thinking has a real value; and looking at one’s life is important. The amazing thing that I’ve found though, is that when I take action, that’s when things really start to happen. Action is the key word of life. We have to take our thoughts and put them into tangible, workable outcomes.

To get that feeling of being worthwhile and achieving something I must take action upon my thoughts. I must pick up the phone, I must see that person face to face. I must go to that meeting. Taking action is the most satsifying thing I can do as a human bieng because then I have accomplished something. So lets take action today and every day to make a difference. Rock N Roll. Jeff

 


Add comment January 19th, 2010

Optimism

In this interesting time in which we live, optimism shines a light through the fog of worry, indecision and scarcity. When you are optimistic about your life, your family, your work and your spiritual wellbeing, there seems to be a connection to the outside world.

And through that optimism, amazing things start to happen. I know from my own experience that this is true. Our company has gone through a recession like many others. contracts have been cancelled, or postponed, and through it all we have retained this optimism…this feeling that everything is well and will continue to be well.

And because of this optimism, new doors have opened to us; our optimism has sparked new ideas and new ways of thinking about our business. This in turn has caused new business to happen; new clients, and new programs. So remember this, “thoughts held in mind produce after their kind.” Whatever you are thinking creates your life being that way.

Think optimistically and all doors will open to you. Think of the good things in life and you will see good things happen. Think of all that is well and all things well will come to you. Turn away from defeat, fear and worry and turn to optimism, joy and happiness. Rock ‘N Roll Jeff Gee

Add comment January 8th, 2010

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