Being Well
I took my daughter into hospital today for an outpatient surgery on her lower back. It’s amazing how much hospitals have changed over the years. It’s a case of Fast Surgery….like fast food. And the hospital staff are great.
I love it when people who are in the business of dealing with people are great. The nurses were fantastic, the doctors were great, the surgeon was excellent. And for us, the customer and patient, it made everything so much healthier.
Because hospitals are scary places in a way…I mean people sometimes walk in and get wheeled out, or don’t come out at all! So to provide customer service that puts everyone at ease, and spells out exactly what is going to happen is fabulous.
So just for today, whatever your profession, remember that you make a real big difference in the lives of everyone you meet. Okay, it might not be a life and death situation, but in a way it is. People can get very upset when they don’t get good service….and it could be for a number of reasons. They could just be angry people, or something awful has happened in their life, or they’re just plain worried. Whatever their situation, you can help them by being great. It’s like a mirror..if you are calm and professional, then there is a much bigger chance that your customers will act that way too.
And sometimes they won’t. And it doesn’t matter because you don’t have to take them home with you. Just be great and you will feel great. Rock N Roll Val & Jeff
Add comment September 11th, 2008