Free gift for your input on Customer Service
Yes, you will recieve a free gift if you email your answer to val@mjlearning.com:
1. What I really want as a customer is….
I promise we will only use your email address to send you your free gift. The reason I’m asking this question is because McGraw-Hill has asked us to write another Customer Service book and we want it to be the best it can be. I need to know what customers really want. And as we are all customers, your input is very important. I also need your name, but it doesn’t have to be your whole name, it can be V. Gee, or simply Val, and also your job title for example: Director of Customer Service, CEO, entreprenuer.
That being said, I think customer service is the key to a great world. We are all customers, each and every one of us. Our customers include our spouse, boyfriend, girlfriend, children, co-workers, boss, and people we meet on the street or at the store. And being of service to them means having eye-contact, smiling and being accepting.
Can you image how the world would be if we all accepted one another? I remember hearing this story once about a robbery. This person was approached by a robber, and instead of being scared and going into fear mode, this person greeted them like an old friend. The thief was so surprised he turned and ran away. Okay, I understand, in this world that seems like sheer madness and I am not saying you should embrace all thieves, robbers and terrorists.
Maybe we can have some understanding though. Why? Because terrorists, thieves, liars and cheats have a certain energy. Their energy is attached to fear, lack and anger. If we get ‘plugged in’ to that energy then we are on the same wave length. It’s impossible not to be. You can see it on the news, something horrible happens, and all the people involved are moving and acting in the same energy; they are angry, upset and scared.
Is it possible then, if something horrible happens, to be objective? To move outside of the horror and not be involved in it? It is possible, however it takes a person to be awake, and to want to stay apart from the ‘terror energy.’ Smiles, laughter, acceptance are a way of keeping yourself separate and apart from the negative energy that circulates round the planet. Smile and the world smiles with you is a truism. So, accept yourself, accept other people, and when you hear bad news, stay objective.
Now, if the bad news is about someone dying, or you learning that you have some horrible disease, it’s very difficult or even impossible to stay detached. Plus, I don’t think that is helpful. We have to be real about this folks. But what you can do after you have cried and struggled and gotten angry, is to say to yourself, “How do I want to be now?” “What do I want to create in this moment?” “How do I want to create my future?”
If you want to be happy, then look for something to be happy about. Start small. Think of one small thing to be happy about, then look around for other things. Right now, I am very happy that I have a nice glass of water to sip. Not everyone in the world is so lucky! All the very best to you. Val & Jeff
Add comment July 29th, 2008