Listening
October 2nd, 2007
Listening is the best tool in communication because it gives us so much. First, it gets us out of our own head. It stops the ‘monkey chatter’ of our minds where we are just talkiing to ourselves all the time. Second it gives us time before jumping in with a knee jerk reaction and saying something that is better left unsaid. Third, if we listen for the truth of what the other person is saying, then we gain knowledge, and knowledge is power.
Today then, lets listen to what is being said and use this amazing communication tool to make our lives better, to understand our colleagues, coworkers, friends and family members. Listen in-between the words for the small nuances, listen to the silences and listen to understand. Rock N Roll Jeff & Val
Entry Filed under: Customer Service Training
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