Language to Soothe
September 10th, 2007
When we communicate with people our language can make it easier by using simple words and thinking about positive outcomes. So for example, if someone is having difficulty, you can look for ways that will ease their situation.
Oftentimes, we think that to make a positive influence in someones life, we need to provide big answers, and big solutions, and really we just have to make a small difference to make a big change.
Like this morning, my eldest daughter is having construction done in her home, and as usual, with construction things go awry, from budgeting to finishing on time. So I listened, and then we went over a couple of things. We decided to do a few things differently and it made a huge difference. Really though, I think it was just because I said, “tell me everything that is going on.” “You are completely right to think the way you do.” “I know we can work this out.”
In other words, we are not looking to change the world, we are just looking for ways to soothe the process. To make someone feel a little better than before you talked to them. To make the situation flow more smoothly. Mostly it means listening, soothing words and focusing on a positive outcome. Rock N Roll Jeff & Val
Entry Filed under: Customer Service Training
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