Jeff Gee’s Motivational Blog

Going the Extra Mile

September 15th, 2006

I was staying at a resort just last week and had driven for 5 hours to get there. I finally arrived at 4pm, and just wanted to get a bite to eat. But the restaurant didn’t open until 5:30.

So I got on the telephone to the restaurant and asked if there was any way I could get something to eat. The gentleman, whose name is Mike, said, well, we don’t actually open for another hour and a half…let me see what I can do. I’ll call you back in two minutes.
Two minutes later, the phone rang and Mike said, I’ve talked to the chef, what would you like to eat? I told him I’d love a turkey sandwich, and he said, no problem, please give us 15 minutes and come to the restaurant to pick it up.

When I got there, he said, hello Mr. Gee, thank you so much for coming; we’re just preparing the tray right now. And there it was, looking amazing! I said thank you so much. I know it must have been a nuisance.

Mike’s response was, there’s no such thing as nuisance when I’m dealing with customers. Thank you very much and enjoy your food.

Now, to me, that’s customer service. So my question to you is, Are you going the extra mile, or just doing your job? It’s your choice, not theirs. just keep remembering how amazing you are.

rock and roll - Jeff

Entry Filed under: Customer Service Training